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How to Get Support:
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Call a member of our support team @ 800.397.9115 first to determine
the nature of the problem. If they need to connect to your
system they will give you the code to share your desktop with you. With
our live remote-assistance tool, a member of our support team can view
your desktop and share control of your mouse and keyboard to get you on
your way to a solution.
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How It
Works:
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Step 1: |
Once you are on
the phone with a member of our support team, you will be
directed back to this page after your support representative
provides you with a unique connection code. You will then
enter the code in the field below and click the Click
Here button to initiate the screen-sharing session. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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You will find the answers to security
questions and system configuration requirements on our FAQ
page. You can also view a demonstration of
a screen-sharing session.
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