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Preferred Client Advantages
As one who has the responsibility for making the critical
judgments about the care of your information systems, you know
that there are many firms in the Bay area who market outsourced
IT services… but whom to choose, and why may not be
obvious. Here's how choosing Robust Network Solutions will
help you:
Fastest Response Time in the
Business. Robust guarantees a 3 hour or less response time. In almost every instance, the engineer will respond immediately and do whatever it takes to resolve the issue quickly. If for the primary engineer is temporarily unavailable, the secondary engineer will be dispatched.
Professional Team of Certified Personnel. Robust
Network Solutions is comprised of a cohesive team
of skilled Microsoft, Citrix and Cisco engineers.
The Robust Engineers are professional, friendly and
patient in answering questions in simple terms.
Assigned Primary/Secondary
Engineers. Primary and secondary engineers will be matched to your account according to the skill set required to meet your specific needs. The primary engineer will be your central point of contact, help to maintain your network and assist proactively in managing your technology.
Complete Network Analysis
and Documentation. We recommend a complete network audit and documentation to new clients. It helps the engineer and the client to better understand the network environment. It is a valuable tool for providing proactive recommendations, making changes, and responding to calls.
Remote Support. Enables the engineer
secure remote access servers & workstations. This
is very efficient for walking users through processes,
updates, configuration changes, adding/deleting users,
troubleshooting, etc.
Proactive Solutions. The assigned Robust Engineer monitors and evaluates network performance. Recommendations are made with business needs in mind and are designed to scale as you grow. This proactive approach helps the network to run more efficiently.
Reduced Costs. In addition to our competitive rates, a retainer agreement gives companies access to an experienced team of engineers, without the overhead of hiring additional employees. Robust Network Solutions leverages years of industry experience to identify issues and complete tasks quickly.
No Travel Charges. Travel charges do not apply to maintenance clients within a 30 mile radius of the Robust Network Solutions office in San Mateo.
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